Product Returns & Refunds At Daly's Electrical , we want you to shop with confidence. Please read our returns policy before purchasing to familiarise yourself with our procedures for returns, refunds, repairs and your consumer rights. We recommend that you inspect all goods upon delivery or collection to ensure they are in satisfactory condition and match your order. If you are unhappy with your purchase or experience a problem with a product, please contact our team and we will be happy to assist. Your Right to Cancel an Online Order When you purchase goods online from Daly's Electrical, you generally have a statutory right to cancel your order within 14 days of receiving your goods , without providing a reason. To exercise this right, you must notify us of your decision to cancel within the 14-day period. You then have a further 14 days from the date of cancellation to return the goods. You are responsible for taking reasonable care of the goods while they are in your possession. You may inspect the product as you would in a shop, but you may be responsible for any reduction in its value caused by handling beyond what is necessary to establish its nature, characteristics and functioning. Please Note: Customers are responsible for the direct cost of returning unwanted goods, provided this was communicated before purchase. Goods should be returned securely packaged, preferably in their original packaging, with all accessories, manuals and supplied components. Products must be handled with reasonable care and protected against damage during return transit. Personal care products, such as shavers and electric toothbrushes, may be excluded from change-of-mind returns where hygiene seals have been broken. Custom-made or personalised products may be exempt from the statutory right to cancel. These restrictions do not affect your statutory rights where goods are faulty, damaged or not as described. Cancelling an Order Before Dispatch If you wish to cancel or amend an order before it has been dispatched, please contact Daly's Electrical as soon as possible. We will endeavour to accommodate your request before the order leaves our premises. If your order has already been dispatched, you can still exercise your statutory cancellation rights where applicable. Returning Unwanted Goods If you have purchased a product online and have changed your mind, you may return it in accordance with the statutory cancellation period outlined above. When returning unwanted goods: Include your order number or other proof of purchase. Return all supplied accessories, manuals and components. Package the goods securely to prevent damage during transit. Contact our team beforehand if you require assistance arranging a return. For purchases made in-store, change-of-mind returns are subject to any voluntary returns or exchange policy offered by Daly's Electrical. We recommend contacting our team before returning a large electrical appliance, such as a washing machine, dishwasher, fridge freezer or cooker. Refunds Where you exercise your statutory right to cancel an eligible online purchase, Daly's Electrical will refund the amount paid for the returned goods, together with the original standard delivery charge where applicable. Additional charges for premium or express delivery selected by the customer are not refundable beyond the standard delivery cost. Refunds will be processed within 14 days of receiving your cancellation notification. Where goods have already been delivered, we may withhold the refund until we receive the returned goods or receive acceptable evidence that they have been sent back, whichever occurs first. Refunds will generally be issued using the original payment method unless you expressly agree otherwise. Where a product is faulty or does not conform to the sales contract, your statutory remedies will apply separately. Faulty or Damaged Products At Daly's Electrical, we aim to supply high-quality products from trusted electrical appliance manufacturers. If you receive a product that is faulty, damaged or not as described, please contact us as soon as possible. Under the Consumer Rights Act 2022 , consumers have statutory rights in relation to faulty or non-conforming goods. These include: The right to reject faulty goods and seek a full refund within 30 days of receiving them, subject to the applicable legal conditions. The right to seek a repair or replacement where appropriate. The right to a price reduction or refund in certain circumstances where a repair or replacement is unsuccessful, unavailable or inappropriate. Protection under consumer law independently of any manufacturer's warranty. If an item is faulty or does not conform to the contract, Daly's Electrical will arrange an appropriate remedy in accordance with your statutory rights. Where goods must be returned as part of that remedy, the return will be at no cost to you. Please retain your receipt, order confirmation or another acceptable proof of purchase. Manufacturer Warranties Many appliances sold by Daly's Electrical are supplied with a manufacturer's warranty. These warranties may provide additional protection, such as access to repairs, replacement components or technical support. Where appropriate, we can assist you in contacting the manufacturer or arranging a service assessment. Please note: A manufacturer's warranty is provided in addition to your statutory consumer rights and does not replace or restrict them. Daly's Electrical remains responsible for its obligations as the retailer under applicable consumer legislation. Returns of Large Electrical Appliances For larger items, including washing machines, tumble dryers, dishwashers, ovens, cookers and refrigeration appliances, we recommend contacting our team before arranging a return. Our staff can advise on the most appropriate return procedure and whether collection can be arranged. Where an item is being returned because you have changed your mind, you may be responsible for applicable collection or return transport costs, provided these were disclosed before purchase. Where goods are faulty or do not conform to the contract, return arrangements and costs will be handled in accordance with your statutory rights. Special Orders and Personalised Products Certain products manufactured or personalised to a customer's specifications may be exempt from the statutory 14-day cancellation right. This exemption does not automatically apply to every product ordered specially from a supplier. Any applicable cancellation restrictions will be communicated before purchase. Your statutory rights in relation to faulty or non-conforming products remain unaffected. Your Consumer Rights Daly's Electrical complies with applicable Irish consumer protection legislation, including the Consumer Rights Act 2022 and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 , as amended. Goods supplied to consumers must meet the applicable legal requirements, including being as described, fit for their intended purpose and of the quality that consumers can reasonably expect. Your statutory rights cannot be excluded or restricted by this returns policy, any manufacturer's warranty or any additional store terms. Contact Daly's Electrical If you have any questions about returning an item, cancelling an order, or arranging a repair or replacement, please contact our customer service team. Daly's Electrical Unit 9-12, N17 Business Park Galway Road, Tuam Co. Galway, H54 NH98 Telephone: 093 60518 Website: www.dalyselectrical.ie Please have your order number or proof of purchase available when contacting us so that we can assist you promptly. This returns policy does not affect your statutory rights under Irish consumer law.